Refund and Return Policy
Last updated May 2026. Returns within 3 days. Replacements, not cash refunds.
Overview
Last Updated: May 2026 At SIE, we value customer satisfaction and product quality. Please read our Return & Replacement Policy carefully before placing an order.
1. 3-Day Return Window
1. 3-Day Return Window We offer a 3 -day return window from the date you receive your order. If you are not satisfied with your purchase, you may request a return within this period. After 3 days, we are unable to accept any return requests.
2. Eligibility for Returns
2. Eligibility for Returns To be eligible for a return: • The item must be unused and in its original condition • Original packaging must be intact • Proof of purchase (order confirmation or receipt) is required
3. Damaged or Defective Items
3. Damaged or Defective Items If you receive a damaged or defective product, please contact us within 48 hours of delivery . After verification, we will provide a replacement item at no additional cost. We do not cover damage caused after use or due to customer handling.
4. Replacement Policy
4. Replacement Policy We only offer product replacements , not refunds. Eligible cases for replacement: • Damaged item received • Wrong item sent • Manufacturing defects Once approved, replacements will be shipped based on stock availability.
5. No Cash Refund Policy
5. No Cash Refund Policy Please note: • We do not offer refunds of any payment • No monetary refunds under any circumstances • Only replacements option are available By placing an order, you agree to this policy.
6. Non-Returnable Items
6. Non-Returnable Items The following items cannot be returned or exchanged: • Sale or discounted items • Items damaged due to misuse • Items returned after 3 days
7. Return Process
7. Return Process To request a return or replacement: • Contact our support team • Share your order details and issue photos/videos • Wait for confirmation and instructions
8. Contact Us
8. Contact Us For return or replacement support: Email: support@siedress.com